Intimaly Refund Policy

At Intimaly, we hold our commitment to customer satisfaction and product quality in the highest regard. Our refund policy is meticulously crafted to address potential concerns while ensuring a transparent and comprehensive understanding of our processes. We encourage you to review our policy in detail:

• Order Cancellations: Upon the placement of an order, it immediately enters our intricate production pipeline, rendering it non-cancellable. This immediate commencement of the crafting process ensures that your custom product is delivered within the stipulated timeframe while adhering to our stringent quality standards.

• Product Characteristics: Our products are meticulously fashioned from premium-grade silicone, which may emit a mild scent upon initial reception. This olfactory presence is an intrinsic characteristic of silicone and will naturally dissipate over time. Furthermore, due to the artisanal nature of our manufacturing process, minor imperfections such as small bites, surface marks, or subtle variations may be present. These characteristics are inherent to the bespoke production process and do not compromise the product's integrity, functionality, or safety.

• Appearance Variations: It is imperative to acknowledge that some products may exhibit slight deviations from the product photographs. Given the custom and handmade nature of each item, variations in color, texture, and minor design elements are to be anticipated and contribute to the unique allure and individuality of each piece.

• Delivery Delays: Delays are an occasional and normal part of the custom production and shipping process. While we endeavor to expedite your order, certain factors beyond our control may result in unforeseen delays. We appreciate your patience and understanding in these instances.

• Model Responsibility: It is important to note that the model associated with your product bears no responsibility for issues related to production, delivery, or the inherent characteristics of the product. Any concerns or queries should be directed exclusively to our customer service team for resolution.

• Non-Refundable Policy: Given the personalized nature of our products, we maintain a general policy of non-refundability. Each item is uniquely crafted to align with your specific preferences and cannot be resold once produced. This policy underscores our commitment to providing bespoke, high-quality products tailored to individual specifications.

• 30 Nights Refunds: Our 30 nights refund policy is applicable solely in scenarios where the package has not been received after a period of 1-3 months from the order date. Should you find yourself in this situation, please contact our customer service team to initiate a refund or discuss alternative resolutions.

• Addressing Issues: In the event of encountering any significant issues with your product that you believe compromise its functionality or usability, we urge you to reach out to our customer service team within 3 days of receiving your order. We are dedicated to ensuring your satisfaction and will meticulously evaluate concerns on a case-by-case basis to determine the most appropriate course of action.

• Exchange Policy: In exceptional cases where a product is determined to be defective or not as described, we may offer an exchange. To initiate this process, please contact our customer service team with detailed information and photographs of the issue. We will guide you through the exchange procedure if deemed applicable.

• Care and Usage Instructions: To ensure the longevity and optimal performance of your Intimaly product, it is imperative to adhere to the care and usage instructions provided. Proper maintenance is crucial to preserving the product's condition and ensuring sustained satisfaction.

We value your understanding and cooperation in these matters. Our overarching objective is to furnish you with superior, custom products that not only meet but exceed your expectations. Should you have any questions or require further assistance, our customer service team remains at your disposal.