FAQ – Intimaly

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Your Comprehensive Guide: Frequently Asked Questions (FAQ) - Your Source for Solutions, Tips, and Insights

Packaging
Your Privacy Matters. We offer Discreet Delivery in Plain Boxes.
Billing
We Offer Only Discreet Billing on Your Statements.
delivery
Get Your Orders Fast with Our Expedited Shipping Options
payment
Secure Payments Through Our Trusted Gateway

Personal thoughts

Are these products beginner friendly?

Absolutely! Our Toy is the ideal companion if you're new to the pleasure game. It's like having a personal guide on your journey to satisfaction. 🚀

SHOULD I FEEL ASHAMED ABOUT USING OUR TOY?

No shame here! Everyone's got their "somethin' somethin'," just like your favorite influencers. Ever wonder what's in their secret drawer?

HOW COMMON IS IT FOR OTHERS TO USE PLEASURE PRODUCTS?

Think about it – enthusiasts all over have a drawer full of toys. It's the norm, not the exception. Own it proudly!

IS OUR TOY REALLY LIFELIKE?

Oh, absolutely! It's so lifelike; you might start checking if it has a pulse. The real deal vibes without any strings attached.

Are there any downsides to the product?

While our toy offers unparalleled pleasure, it's important to note that it requires regular cleaning and maintenance to ensure optimal performance and longevity.

Product Information

What sizes are available for your products?

All products are made out of high quality silicone. One size will fit all your needs.

Are there any product reviews or ratings available?

Yes, we encourage customers to leave reviews and ratings for products they've purchased. You can find these reviews on each product page to help you make informed purchasing decisions.

Can I purchase gift cards for your store?

Unfortunately, we currently do not offer gift cards for our store. However, you can browse our selection of products and purchase them directly for yourself or as gifts for others.

Are there any age restrictions for purchasing certain products?

Yes, you must be at least 18 years old to purchase adult products from our store. We take age verification seriously to ensure compliance with legal requirements.

Can I discreetly store the toy?

Absolutely! Our storage bag ensures complete privacy, keeping it out of sight from prying eyes.

Ordering & purchasing

Do I need an account for making an order?

No, there is no need for an account. Placing an order is just straight forward.

Do you offer any discounts or promotions?

Yes, we periodically offer discounts and promotions on select products. Be sure to sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Can I place orders over the phone?

At this time, we only accept orders placed through our website. Our online ordering system is secure and easy to use, ensuring a smooth shopping experience for our customers.

Is there a minimum order requirement?

No, there is no minimum order requirement for purchases on our website. Whether you're buying one item or multiple items, you can proceed with your order as usual.

Can I add special instructions to my order?

Yes, during the checkout process, you'll have the option to include special instructions or requests for your order. We'll do our best to accommodate your preferences whenever possible.

Shipping & Delivery

Do you offer expedited shipping options?

Yes, we offer expedited shipping options for customers who need their orders delivered quickly. You can select your preferred shipping method during the checkout process.

What should I do if my package is lost or delayed?

If your package is lost or delayed, please contact our customer support team with your order details. We'll investigate the issue and work to resolve it as soon as possible.

Do you ship to PO boxes or APO/FPO addresses?

Yes, we can ship to PO boxes and APO/FPO addresses for most orders. Please ensure that you provide accurate address information during checkout to avoid delivery delays.

Are there any shipping restrictions to certain locations?

We comply with all applicable shipping regulations and restrictions. However, there may be some locations where delivery is not available due to legal or logistical reasons.

Is the shipping / packaging discreet?

Yes, all personal, brand, items information are hidden.
We ship in plain boxes, sender is a general name, no address.
Only your name and address will be visible.

Shipping time?

Standard Delivery Time:

USA: 2-5 BUSINESS DAYS
REST OF WORLD: 3-6 BUSINESS DAYS

Express Delivery Time:

USA: 1-3 BUSINESS DAYS
REST OF WORLD: 2-5 BUSINESS DAYS

Returns & Exchanges

How do I handle a defective product?

If you receive a defective product, please contact our customer support team within 30 days of receiving your order. We'll provide instructions for returning the item and arranging for a replacement or refund.

What should I do if I receive the wrong item?

If you receive the wrong item in your order, please contact us immediately with your order details. We'll arrange for the correct item to be shipped to you at no additional cost, and we may request the return of the incorrect item.

Can I return or exchange an item purchased as a gift?

Yes, you can return or exchange an item that was purchased as a gift. Please contact our customer support team for assistance with processing the return or exchange.

Are there any restocking fees for returns?

We do not charge restocking fees for returns of unused and unopened items. However, please review our return policy for specific details and conditions.

Privacy & Security

Do you offer discreet shipping?

Yes, we understand the importance of discretion and offer discreet shipping for all orders. Your package will arrive in a plain box with no indication of its contents or our brand name, ensuring your privacy.

Will the billing information on my bank statement reveal details about my purchase?

No, we prioritize your privacy and ensure that billing descriptors on your bank statement are discreet and do not reveal details about your purchase. Your statement will only show a general item category, ensuring confidentiality.

How do you ensure that my shipping address is kept private?

We take steps to ensure that your shipping address is kept private and confidential. Your address is only used for shipping purposes and is not shared with any third parties. Additionally, our packaging does not include any external markings or labels that may reveal the contents or origin of the package.

How is my personal information used for marketing purposes?

We respect your privacy and only use your personal information for the purpose of processing your orders and communicating with you about your purchases. We do not sell or share your information with third parties for marketing purposes.

Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience and improve our website's functionality. You can adjust your cookie settings in your web browser preferences.

How do I opt-out of receiving marketing emails?

You can opt-out of receiving marketing emails from us by clicking the "unsubscribe" link at the bottom of any promotional email you receive from us. Alternatively, you can contact our customer support team to update your email preferences.

What measures do you take to prevent data breaches?

We take data security seriously and employ industry-standard encryption and security protocols to protect your personal information. Our website is regularly monitored and audited for vulnerabilities, and we continuously update our security measures to safeguard against data breaches.

Product Care & Maintenance

Are there any specific storage recommendations for your products?

Yes, it's essential to store silicone toys separately from other materials, such as jelly or PVC, as they can react and degrade over time. Store your silicone toys in a cool, dry place away from direct sunlight and extreme temperatures.

Can I use silicone-based lubricants with silicone toys?

It's generally safe to use silicone-based lubricants with silicone toys. However, we recommend performing a patch test on a small, inconspicuous area of the toy before full use to ensure compatibility.

How should I clean silicone toys?

Silicone toys can be cleaned using mild soap and warm water or a specially formulated toy cleaner. Be sure to thoroughly rinse and dry your toys after cleaning to prevent any residue buildup.

Are there any special maintenance tips for prolonging the lifespan of silicone toys?

To prolong the lifespan of your silicone toys, avoid exposing them to extreme temperatures or harsh chemicals. Additionally, store them in a breathable fabric pouch or container to prevent dust and lint buildup. Regularly inspect your toys for any signs of wear or damage and replace them if necessary.

Do you offer cleaning and maintenance kits for silicone toys?

Yes, we provide complete cleaning kits tailored for silicone toys. These kits include a silicone-safe cleaner, lubricant, cleaning tools, toy warmer, drying sticks, and UV sterilization sticks for thorough maintenance and hygiene.

What about hygiene?

Our cleaning products are FDA-approved, ensuring safety and effectiveness in maintaining your silicone toys while prioritizing hygiene.

What about using a condom?

Using a condom with our product means you won't have to worry about cleaning it afterward.

All models appearing on this website
are 18 years or older.

By entering this site you swear that you are of legal age in your area to view adult material and that you wish to view such material.

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