Why does my tracking number not work?
Most tracking numbers will be trackable within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for UPS to update their tracking information and still are not able to track your package, contact us.
What is going to show up on my bank statement?
Your bank statement will not show any reference to adult toys or related items.
Do you require a signature for delivery?
No, we do not require a signature for delivery.
Do I have to be home at time of delivery?
Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.
What does the package look like?
All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as INT CO and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.
Can I change my shipping address?
Contact Us to make changes to your shipping address.
How can I change or cancel my order?
Contact Us to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.
What happens if my package was sent back?
If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt.
