Need to return an item?
Returns can be requested within 14 days of delivery. Start your request below - you'll need your order number and the email or phone number you ordered with.
Our team reviews every request and emails you a decision. If it's approved, that email includes the address to send your items to. Please don't ship anything back before you receive it - returns that arrive without an approved request can't be processed.
You can return unopened and unused items for a refund. However, we don't accept returns for opened or used items. Make sure to return items within 30 days of delivery for a refund. If you have questions about a return, reach out to us before sending back any products. Used products won't be refunded or resent.
If you received a defective or incorrect item, please contact our customer service with pictures within 90 days of delivery. Once verified, we'll send a replacement at no cost, and you don't need to return the item. After 90 days, we won't replace or refund defective or incorrect items.
To request a return, please enter your order number and the email address or phone number used for the order. If your order is eligible, we will provide the return mailing address and allow you to submit a return request.
Please note that receiving return instructions does not constitute approval. Do not ship your return until you receive written confirmation from Intimaly.
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